EBOOK ESSENTIALS FAQ

How do I download eBooks from your site?

Simply select the eBook you wish to download make your payment and click on the download link. Make sure you’re logged in to your account.

In what format are your eBooks available?

Our eBooks are primarily available in PDF format, ensuring compatibility with a wide range of devices.

Can I read your eBooks on my Kindle?

Yes, our PDF format eBooks can be transferred to your Kindle device for convenient reading.

Do I need special software to read these eBooks?

No special software is required. You can read our eBooks on standard PDF readers available on most devices.

Are the eBooks accessible on all devices?

Yes, our eBooks can be accessed on any device that supports PDF viewing, including smartphones, tablets, and e-readers.

Can I print the eBooks I download?

Yes, you can print the eBooks for personal use, keeping in mind copyright laws.

What happens if I can't download an eBook?

If you encounter any issues, please contact us at contact@haveebook.com for assistance.

Do you offer audiobooks?

Currently, we specialize in eBooks only and do not offer audiobooks.

How often do you add new eBooks to the collection?

We regularly update our collection. Check back frequently for new titles.

Are there any free eBooks available?

No, we don’t offer a selection of free eBooks, which can be accessed directly from our website.

Can I share the eBooks with others?

Our eBooks are meant for personal use only. Sharing your downloaded eBooks is against our terms of service.

Do you offer books in languages other than English?

Currently, our primary collection is in English and German, but we are working on expanding to include other languages.

Are the eBooks compatible with all e-readers?

Yes, our PDF format eBooks should be compatible with most e-readers.

How do I find a specific eBook?

Use our search function to find eBooks by title, author, or keyword.

Is it possible to request an eBook that is not in the collection?

Yes, you can request specific titles by contacting us at contact@haveebook.com.

Do you have a limit on downloads per day?

Yes, there is a limit on the number of eBooks you can download per day depend on your subscription Plan.

Are there any geographical restrictions on eBook downloads?

Generally, our eBooks are available globally, but some titles may have geographical restrictions.

Can I return an eBook if I'm not satisfied?

Due to the digital nature of eBooks, we generally don’t offer returns. However, if there are technical issues, please contact us. We have added an “Easy Ebook Exchange Program”, through which you can exchange your ebook by paying a minimal amount.

How do I keep track of the eBooks I've downloaded?

Your downloaded eBooks are listed in your account section on our website.

Is there a customer support hotline for technical issues?

While we don’t have a hotline, you can reach us at contact@haveebook.com or through our WhatsApp for prompt assistance.

How can I bookmark pages in eBooks?

You can easily bookmark pages using our reader app, allowing you to quickly return to specific sections.

Are there interactive eBooks available?

Yes, we offer a selection of interactive eBooks that include multimedia elements for an engaging reading experience.

Can I print pages from eBooks?

Printing capabilities depend on the eBook’s format and publisher restrictions. Some eBooks may allow printing.

Is there a feature to search for specific words or phrases in eBooks?

Yes, your reader app/software includes a search function, enabling you to find specific words or phrases within eBooks quickly.

How often do you update classic eBooks in your collection?

Classic eBooks are periodically reviewed and updated to ensure they meet our quality standards.

Can I sync my reading progress across devices?

Yes, if you’re logged into your account, your reading progress and bookmarks can be synced across all your devices.

Are there any reading tools for visually impaired users?

Yes, we offer eBooks compatible with screen readers and other accessibility tools.

Can I recommend eBooks for your collection?

Absolutely! We welcome recommendations and frequently update our collection based on user feedback.

Are footnotes and references interactive in eBooks?

Yes, footnotes and references are interactive, allowing you to explore additional information without leaving the page.

Is there a feature to highlight text in eBooks?

Your PDF reader app/software allows you to highlight and make annotations in eBooks for a personalized reading experience.

Are there guides or tutorials for using eBooks effectively?

Yes, we provide guides and tutorials to help new users make the most of their eBook experience.

Can I suggest titles to be included in the Curated Collection?

Absolutely! We value your input. Feel free to submit your suggestions for eBooks you’d like to see in the Curated Collection, and our team will consider them for future updates.

Is there a reading limit for the eBooks available in the Curated Collection?

No, there is no reading limit. Once you download an eBook from the Curated Collection, it’s yours to read without any restrictions, allowing you to enjoy the content at your own pace.

Do the eBooks in the Curated Collection support offline reading?

Yes, you can download eBooks from the Curated Collection for offline reading. This feature ensures that you can enjoy your favorite titles even when you’re not connected to the internet.

MEMBERSHIP INSIGHTS FAQ

What are the different membership plans available?

We offer four membership plans: Basic, Standard, Premium, and Special, each with varying benefits and access to our eBook collection.

How do I subscribe to a membership plan?

Choose the plan that suits you best and follow the instructions on our website to subscribe.

What payment methods do you accept for membership?

We accept major credit/debit cards, SEPA Euro Transfer, Direct bank Transfer, Payoneer and Cryptocurrencies.

Can I upgrade my membership plan later?

Yes, you can upgrade your plan at any time through your account settings or by emailing us at our contact email.

Are there any discounts for long-term subscriptions?

Yes, we offer discounts for annual subscriptions compared to monthly billing and also offer a lifetime membership Plan “Special Plan”.

What is the difference between the Basic and Special plans?

The Basic plan offers limited access to eBooks/downloads, while the Special plan provides full access to our entire collection and additional perks with unlimited access.

Is there a trial period for any of the membership plans?

Currently, we do not offer a trial period, but we have a flexible cancellation policy.

Can I cancel my membership anytime?

Yes, you can cancel your membership at any time through your account settings or by contacting us.

What exclusive benefits do Premium members get?

Premium members enjoy full access to all eBooks, early access to new releases, and exclusive member-only content.

Do members get discounts on eBook purchases?

Yes, all members enjoy a 100% discounts on eBook purchases, with the discount rate varying by membership level.

Is the membership automatically renewed?

Yes, memberships are auto-renewed for your convenience. You can change this setting in your account.

How secure is the payment process for memberships?

We use encrypted, secure payment processing systems to ensure your financial data is protected.

Can multiple users access one membership account?

Our memberships are intended for individual use and should not be shared.

What is the refund policy for membership cancellations?

Please refer to our refund policy on the website, as it varies depending on the membership plan.

Are there educational or student discounts for memberships?

We offer educational discounts to students and educators. Please contact us for more details.

Can I gift a membership to someone?

Yes, you can gift a membership. Please visit our Gift Card section for more details.

Are new eBooks automatically included in all membership plans?

New eBooks are included in most membership plans, but the availability may vary depending on the plan.

Do you offer corporate or group membership plans?

Yes, we offer corporate and group membership plans. Please contact us for more details.

Is there customer support specifically for members?

Yes, members have access to dedicated customer support for any queries or issues. Members can ask the queries on specific email address: members@haveebook.com for any assistance.

How often are new benefits added to membership plans?

We continually review and update our membership benefits. Members will be notified of any new additions.

Is there a referral program for members?

Yes, we offer rewards for referrals. Members who refer friends can receive bonus reading credits.

Is there a limit to the number of devices I can use to access my eBooks with a membership?

No, there are no device restrictions. You can access your eBooks on multiple devices, ensuring a seamless reading experience across various platforms.

Can memberships be shared with family members?

Our Premium and Special plans allow family sharing with up to 3 additional members.

Do you offer a family discount on memberships?

Yes, we offer a family discount on our Premium and Special plans.

What happens if I cancel my membership?

If you cancel, you’ll lose access to premium features but can still access ta a few free eBooks.

Are there any exclusive eBooks for members?

Yes, certain eBooks are exclusively available for our Premium and Special members.

How often do you add new titles to the membership plans?

New titles are added monthly across all genres.

Can I pause my membership?

Yes, you can pause your membership for up to 3 months once a year.

How do I access member-only content?

Member-only content is accessible through a special section on our website and app.

Are there any age restrictions for memberships?

Our memberships are available to all ages, but those under 13 require parental consent.

How do I retrieve my password if I forget it?

If you forget your password, simply click on the “Forgot Password” link on the login page. Follow the instructions sent to your registered email to reset your password securely.

Are there any hidden fees associated with the membership plans?

No hidden fees! Our membership plans are transparent, and the fees you see during the subscription process cover the entire cost of accessing our premium eBook collection.

What happens to my downloaded eBooks if I decide to change or cancel my membership?

Your downloaded eBooks remain accessible even if you change or cancel your membership. However, to continue enjoying new downloads, an active membership is required.

Can I cancel my membership at any time, and is there a cancellation fee?

Yes, you can cancel your membership at any time, and there are no cancellation fees. Simply go to your account settings, navigate to Membership, and follow the instructions to cancel your subscription.

FEEL FREE TO CONTACT US.

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